Privacy Policy

Dlaila Nutrients Supply (M) Sdn. Bhd. (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information Collection
We may collect your name, contact details (phone, email), company information, and related business details when you register, fill out a form, place an order, or contact us.

2. Use of Information

Your information will only be used to:

Process orders and service requests
Improve our products and services
Communicate with you, including responding to inquiries or sending important updates and promotions (with your consent)
Comply with legal requirements

3. Data Protection
We implement reasonable technical and management measures to protect your personal information from unauthorized access, disclosure, misuse, or loss.

4. Third-Party Disclosure
We do not sell or disclose your personal information to third parties except when required by law or to fulfill orders and services (e.g., logistics, payment processing).

5. Your Rights
You have the right to access, correct, or request the deletion of your personal information at any time. Please contact us for assistance.

Terms of Use

By using this website, you agree to the following terms and conditions.

1. Intellectual Property
All content on this website (text, images, trademarks, logos, designs) belongs to us or our licensors. You may not copy, modify, or use any content for commercial purposes without permission.

2. User Responsibilities
You must not engage in any illegal, infringing, or disruptive activities on this site.

3. Product Information
We strive to ensure information on this site is accurate but do not guarantee it will always be error-free. We are not liable for any loss due to delays, omissions, or inaccuracies.

4. Third-Party Links
This site may contain links to third-party websites. We are not responsible for the accuracy, legality, or content of those sites.

5. Changes to Terms
We reserve the right to update these terms at any time. Updated terms take effect immediately.

Return and Refund Policy

We want you to feel confident shopping with us. Please read our return and refund policy below.

1. Return Conditions
If you receive a product that is damaged or has a quality issue, please contact us within 7 working days with proof (e.g., photos). Products must be unopened, unused, and in original packaging.

2. Return Process
Contact our customer service team with your order details and reason for return. If eligible, we will guide you to return the product to our designated address.

Return shipping costs are borne by the customer unless the return is due to our fault (e.g., quality issue, wrong item).

3. Refunds
Once we receive and inspect the returned product, we will process your refund within 7–14 working days, using your original payment method.

4. Non-Returnable Items
We do not accept returns for opened/used products, late requests, or returns due to personal preferences (e.g., change of mind, dislike of taste).